If you have services with BT, whether for your home or business, and your services have been affected by the flooding, please get in touch with BT.

In the first instance, please contact our faults team using the details on their website. The team will raise the fault and explore temporary solutions to keep you connected in the interim. Any support and compensation will be tailored to individual circumstances.”

Consumer customers can report faults online here: Report and track your BT problem | BT Help

Business customers can report faults online here: Fix a fault | Broadband & phone fault reporting | BT Business or call 0800 800 154

Temporary solutions could include diverting numbers to mobiles.