Since the town's dedicated Jobcentre closed in February 2007, the only non-internet assistance available to jobseekers in Monmouth itself comes via a single telephone in a corner of Monmouthshire County Council's One Stop Shop in Priory Street.
Critics of the current facilities have argued that a telephone is a poor substitute for face-to-face assistance, lacks privacy, and can be a source of distraction to people making enquiries at the adjacent County Council desks.

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