The new number, 0800 464 0000, is free to use from mobile phones, as well as landline numbers, and has been made available in response to a recognition that information about such vital public services should be accessible to everyone in Wales.
Handled by its bilingual call centre in Gwynedd, Traveline Cymru provides journey planning, routing and timetable information for all bus and rail services in Wales via its telephone service.
The call centre, which celebrated its 10th anniversary in 2015, has handled over three million calls over the last decade, almost one for every person living in Wales.
Despite the emergence of Traveline Cymru’s digital and mobile technologies, the call centre handles around 100,000 calls a year, satisfying a demand from people without internet access, people on the move, disabled travellers, and those who struggle with modern technologies.
Jo Foxall, Operations Director at Traveline Cymru, said: “We have made the switch to a freephone number as we want all of our customers to be able to access transport information at no cost, via all our tools and while at home, work or on the move.
“This change can only be a positive thing for making our services more accessible, helping more people to choose to travel by public transport.”