SIR,
I am desperately in need of assistance from your readers.
As a resident of Penallt, I have had both office broadband and domestic broadband for the past four years.
Both lines are critical for my job and also for my wife, who uses the internet all the time to market and take bookings for our holiday cottage, which brings valuable tourism to the area.
The broadband line speed is 350kb – and could hardly be described as world class but still critical to our work.
Ten days ago the broadband ceased to function for no reason. After two engineer visits and countless discussions with the indian call centre, we received a call to say that we are too far from the exchange and that they cannot now provide a service.
My house hasn't moved recently and as far as I am aware nor has the exchange.
As most houses in the village can get broadband I am at a loss to know why mine has suddenly failed – perhaps new subscribers closer to the exchange have recently been connected and what little signal I had was diluted. Clearly too much trouble or too expensive for BT to resolve.
Can any of your readers help to identify who in BT is responsible for this service, as you can never identify or find anyone senior or local willing to talk to you?
When will BT put in some investment to the area and stop treating their subscribers so poorly?
Help please.
Tim McCord
(Penallt)